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Customer Care:

(877) 392-6802 (Toll free)

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Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET.

We accept calls through the federal Telecommunications Relay Service (TRS). To learn more, click here.


888-616-9885 (Toll free)


Written Servicing Request

Qualified Written Requests are required to be submitted to the address listed below. When Greenway Mortgage is in receipt of a Qualified Written Request (as defined by RESPA), an acknowledgment notice is sent within five (5) business days and we will respond to you within thirty (30) business days of receipt of your written notice, unless otherwise defined by RESPA guidelines.

Greenway Mortgage

Attn: Customer Care Escalations

3138 E. Elwood St.

Phoenix, AZ 85034